Nick Keene


By Nick Keene, Synapsys Presales Engineer

In late March and early April we ran a series of webinars introducing our partners across Africa to Acronis Cyber Protect Cloud in advance of its launch earlier this month. As well as giving an overview of the new cyber protect features and doing a quick demo of the updated dashboard, there was a chance for attendees to ask me questions. I thought these would be useful to share here as well, as they are questions other managed service providers (MSPs) might have.

Acronis Cyber Protect Cloud is a single solution that integrates backup, disaster recovery, AI-based protection against malware and ransomware, remote desktop, and security tools in a single agent. Read about the launch here.

In this post, I’ll cover the top six technical questions attendees asked us during the webinars, and then in two weeks’ time I’ll tackle questions around getting started with offering Acronis Cyber Protect to your customers.

1.Can a tenant be upgraded to Acronis Cyber Protect Cloud without having to reconfigure backups and agents?

Yes, it’s a simple process to upgrade your customers to the new editions. You just toggle a switch in your customers’ settings to upgrade their service.

2.If I run integration services such as WHMCS and I switch to Acronis Cyber Protect Cloud, will I have to reintegrate everything from scratch?

Typically no. You may have to wait for the developer of your integration service to update with the new offerings, however Acronis is dedicated to ensuring seamless and complete integration with its platform.

3.Will the Acronis Cyber Infrastructure scan backups if you use your own storage?

Not immediately on release. But it is an important feature that Acronis wants to roll out as soon as possible. We currently have no information on when this feature is being released.

4.Does the remote desktop protocol (RDP) run on port 3389 and is this a solution for companies that don’t have a VPN?

The Acronis Cyber Protect Cloud RDP connection is tunneled over HTTPS and doesn’t require a VPN or port-forwarding on the customer’s side.

5.Will the Acronis Cyber Protect Cloud RDP log out a current user or mirror the screen?

It will log the user out. The Acronis Cyber Protect Cloud RDP connection uses standard RDP protocols so works similarly to how other RDPs you may have used work.

6.If you only backup a single file, will Acronis Cyber Protect Cloud still protect the system from vulnerabilities, malware and ransomware?

Yes, while the anti-malware protection and vulnerability scanning forms part of the protection plan, they are configured individually and do apply to the entire machine regardless of what is backed up.

I hope that was helpful. Let me know if you have any other questions or would find a follow-up webinar useful.

Remember that Acronis is offering zero-rated usage on the new product until the end of July 2020, so now is a good time to sign up.  Please get in touch to do so: here are our contact details, and we promise we reply to the web chat very quickly during office hours.

Written for publication on the Synapsys website on 20 May 2020