Support
All Acronis corporate products include an Acronis support and maintenance subscription for 12 months. Designed to meet the service, support and troubleshooting needs of customer, the Acronis Advantage programme provides a variety of support options including self service, pay-per-incident, as well as subscription support plans.
Acronis offers customers an enhanced self-service knowledge base library, expanded pay-per-incident support, and a pair of annual subscription-based support programmes aimed at providing customers with world-class service, at a level and cost that meets specific support needs.
- View Installation and Setup Videos
- View video on How to register your products on the Acronis website
- View video on How to start a Live Chat with Acronis Support
| Registered users only | |
 |
|
Acronis Advantage Annual Subscription Data Sheet (pdf)
All Acronis corporate products include a one-year support & maintenance subscription. Choose the appropriate support & maintenance option (either AAP or AAS) when acquiring the product licence. Annually renewable.
-
Acronis Advantage Premier (AAP)
Offers 24x7x365 support services via chat, phone, and email. Acronis Advantage Premier customers receive priority support. In the event of a business-critical system error, customers will receive the initial response within one hour. AAP customers also receive no-charge upgrades to the latest version of their Acronis software during the subscription period. - Acronis Advantage
Premier (AAS)
Offers 10x5 support services Monday through Friday (08h00-18h00 CET) via chat, phone, and email. In the event of a business-critical system error, an Acronis engineer will respond within one business day. AAS customers also receive no-charge upgrades to the latest version of their Acronis software during the subscription period.
Software updates
- Latest builds available online
Registered users of Acronis software can obtain no-charge updates within the version number of their software. Visit the Acronis website here.
Support Forums