Frequently Asked Questions
Q: Where can I obtain Acronis products in South Africa?A: Contact your software supplier. If you don't have a preferred software supplier, contact Synapsys and we'll put you in touch with a dealer who can address your specific requirements. Synapsys has been the official authorised distributor of Acronis software since 2003.
Q: How is Acronis software supplied?
A: All Acronis software is supplied by ESD (electronic software download) via the Internet. No physical product is shipped (if required, media kits are available at extra charge). This means Acronis can price the products more aggressively and pass on manufacturing savings to you.
Q: Does Acronis offer discounts for volume purchases?
A: Yes. The Acronis Licence Program (ALP) is an easy way of obtaining the benefits of a volume purchase plan without making a volume purchase commitment. The ALP rewards loyalty without imposing any contractual obligations. For every product purchased you obtain ALP points. The number of points accumulated determines the level of discount. Every licence comes with a maintenance agreement, so you can upgrade to the latest version and access support during the maintenance and support period. Read more here.
Q: Do I pay more in South Africa for Acronis software?
A: No. There is no local price uplift from Synapsys, so you can be sure of obtaining the best possible Acronis price from Synapsys.
Q: How do I get technical support for Acronis software?
A: Acronis software is robust and easy to install and configure. Technical support for customers worldwide is provided by Acronis. All Acronis software licences acquired as of July 2009 include 12 months maintenance & support (either Premier or Standard). For registered users, the quickest way to get technical support is to open a support incident on the Acronis website:
- Go to www.acronis.eu/support
- Click Contact Us
- Log in to your account and open a support case or start a real-time chat session with Customer Services.
Should you require technical support, you can contact Acronis directly or check the Acronis Knowledge Base.
Pay-per-incident support is also available from Acronis.
The official user-driven Acronis Community Support Forum is also available, with answers by Acronis engineers.
Q: I have Acronis Maintenance & Support - how do I get the no-charge upgrades?
A: Your software must be registered on your account profile on the Acronis website.
1. Log on to your account on the Acronis website.
2. Make sure all your licences are registered under your account.
3. Switch to Registered Products & Support in the upper left-hand corner of the page.
4. Click on the Upgrades tab.
5. Click on the product name. A pop-up window will appear: If you have a
valid Acronis Advantage Standard/Premier support program for all your
products, you will be able to get free upgrades. Upgrade keys will get
automatically registered under your account and will also be sent to
your mailbox.
If you have already renewed your Acronis Advantage support program and haven't received the free upgrade option, you will need to contact Acronis Customer Central agent via Chat. This option will also be available under Contact Us on the Acronis website. Instructions here.